CIC News > Canada Immigration Newsletter Whitelist Instructions

Canada Immigration Newsletter Whitelist Instructions

Canada Immigration Newsletter Whitelist Instructions

Some Email Providers may at times incorrectly filter our emails. To ensure that you receive the Canada Immigration Newsletter, we ask that you add newsletter@canadavisa.com to your trusted list of senders, contacts or address book. This process is known as “Whitelisting”.

For instructions on how to do this, select your provider from the list below:

Popular Apps Email Clients Security Apps
Gmail Outlook.com Norton
Gmail Mobile App AOL Web Mail McAfee
Gmail Tabs Comcast Trend Micro
iPhone Mail EarthLink
Yahoo AT&T
Outlook Mobile App Thunderbird
Outlook

 

Gmail

If you cannot readily find an email from Attorney David Cohen, please check your Gmail Spam Folder.

To make sure you continue to get the emails you asked to receive, create a filter:

  1. Find an email from Attorney David Cohen in Gmail Spam
  2. Open the email
  3. Click the ‘Dots’ button on the top right to reveal your options

Click on “Filter messages like this”.

Next, click Create filter to open up your settings.

From the next menu, please check the following options:

Under “Categorize as: Choose Category”:

  1. Click the dropdown icon next to “Choose Category…”
  2. Select “Primary’ in the next menu

Finally, click the blue Create filter button to save your settings.

Going forward, you will always see emails coming from Attorney David Cohen in your Primary Inbox tab!

You can also select “Not spam” when viewing the opened email by clicking on the alert labeled Report Not spam

alert icon Why is this message in spam? It is similar to messages that were identified as spam in the past.
Report not spam

Gmail Tabs

If you are using Gmail Tabs such as ‘Promotions’, please navigate to your Promotions tabs.

If you find an email from Attorney David Cohen in your Gmail Promotions tab:

  1. Click and drag the email to your Primary Inbox Tab
  2. After doing so, you will receive an alert at the top of your Gmail toolbar like the one below:

Conversation moved to Primary. Do this for future messages from newsletter@canadavisa.com?
Yes Undo

 

  1. – Click Yes in the black alert box

Going forward, you will always see emails coming from Attorney David Cohen in your Primary Inbox tab!


Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now.

If you cannot readily find an email from Attorney David Cohen, please check your Gmail Spam Folder.

If you find an email from Attorney David Cohen in your Spam folder, please open the email and click on the icon.

Select “Change labels“, then check the box next to “Inbox”.

Image of Gmail's new label menu

Click Ok to save your settings.


Yahoo icon Yahoo! Mail

If you cannot readily find an email from Attorney David Cohen, please check your Spam Folder.

If you find an email from Attorney David Cohen in your Spam folder, please open the email and click the Not Spam button on the top toolbar.

To ensure you receive our emails, please create a filter to automatically send emails from Attorney David Cohen to your Inbox:

  1. – Hover over or click on the Gear icon in the top right navigation bar
  2. – Select Settings from the dropdown list
  3. – Choose Filters located on the left side of the page
  4. – Click the Add button on the Filters page
  5. – Create a name (such as Whitelist) in the Filter name field.
  6. – In the From field, leave the default contains selected.
  7. – Enter our email address newsletter@canadavisa.com in the text box next to Contains…
  8. – Choose the destination folder. For example: Inbox
  9. – Click Save…
  10. – On the next screen, you will see –Deliver to Inbox if From contains Attorney David Cohen
  11. – Click Save on this screen.
  12. – You will be returned to your Yahoo! Inbox


iPhone mail app icon iPhone Mail App

To whitelist an email message from Attorney David Cohen as “Not Junk:

  1. Open your Mail app and go to the Mailboxes screen
  2. Scroll down to the folders section

Screenshot of iPhone mailboxes screen

  1. Select the Junk folder
  2. Find the email from Attorney David Cohen and slide left to see the available options:

Screenshot of iPhone swipe left screen

  1. Click the More button
  2. Click the Mark button

Screenshot of iPhone move messages screen

  1. Click the Mark as Not Junk button

Screenshot of iPhone mail not junk screen

The message is then moved to your Inbox. Subsequent emails from Attorney David Cohen will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days, so be sure to check this folder often to whitelist relevant emails.


Outlook Mobile App

Outlook’s mobile app now offers a “Focused Inbox” for your important emails.

To add Attorney David Cohen to Focused Inbox on the Outlook app, please open the mobile Outlook app on your mobile device.

  1. Open the email from Attorney David Cohen
  2. Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox
  3. In the menu displayed, click Move to Focused Inbox

Screenshot of Outlook App dropdown menu

  1. Select the Move this and all future messages button

Screenshot of Outlook App move to screen

  1. Click Move

Going forward, all future messages from Attorney David Cohen will appear in your Focused Inbox.


Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure that you continue to receive important emails in Outlook Office, please add Attorney David Cohen to your list of “Safe senders” on Outlook:

  1. Right click on our email in your Inbox email list pane
  2. In the menu displayed, hover over or click Junk
  3. Click on Never block sender in the menu that appears

A pop-up will appear that says: “The sender of the selected message has been added to your Safe Senders List.”

  1. Click OK

To add a sender to the address book:

  1. Open the email
  2. Right click on the From address
  3. Choose Add to contacts


Outlook.com

Previously known as “Hotmail”, “Live”, “Window Live” and “MSN”…

If you find an email from Attorney David Cohen that is incorrectly identified as spam, you must click the Wait it’s safe link that appears.

Note: Adding the email address to your address book or contacts no longer whitelists the sender.

To ensure that messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. – Check the Junk folder. If you see an email from Attorney David Cohen, open the email and click ”Wait it’s safe”.

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

  1. Manually Add to Safe List
    • Click the Gear icon on the top right
    • Select Options from the dropdown menu
    • On the Options page (under Preventing junk email) click Safe and blocked senders
    • Click the link Safe senders on the next page
    • Enter the email address newsletter@canadavisa.com in the text box
    • Click Add to list

Attorney David Cohen will now be added to your list of Safe senders. Emails added to this list will not be delivered to your Junk folder by mistake.


AOL Webmail

To ensure that important emails get delivered to your AOL inbox, please complete the following steps.

If you find Attorney David Cohen in your spam folder:

  1. Open the email from Attorney David Cohen
  2. Click the show details link next to Attorney David Cohen in the From field
  3. Hover over or click newsletter@canadavisa.com to reveal the menu
  4. Click Add contact in the menu displayed
  5. Add Attorney David Cohen to the name fields
  6. Click Add contact

Next: Please Enable Images

alert icon Images blocked Show images | Don’t block this sender

By default, AOL blocks all images:

  1. Open the email from Attorney David Cohen
  2. Click Don’t block this sender

Now you will be able to see the contents of our emails, and all emails will be delivered straight to your inbox.


Comcast

Please log into your Xfinity account and select your Comcast webmail.

If you find an email from Attorney David Cohen in your Spam folder:

  1. Open the email from Attorney David Cohen
  2. Click the No icon icon on the top toolbar

Next, please add Attorney David Cohen to your address book by doing the following:

  1. Open the email from Attorney David Cohen
  2. Click on the button at the top left of the email that says:

newsletter@canadavisa.com

+ Add to Address Book

  1. Doing so will open your edit contact screen
  2. Click Save and you’re done!


If you are not receiving our emails, there are two actions you can take:

  1. Check the Suspect Email folder
  2. Add Attorney David Cohen to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically sent to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

While in the Suspect Email folder, if you see an email from Attorney David Cohen, select the Move to Inbox and Add Contact option from the dropdown menu.

Doing so will add newsletter@canadavisa.com to your Address Book and ensure that you receive our emails going forward.

Address Book Inclusion:

  1. Open the email from Attorney David Cohen
  2. Click Add to Address Book in the email header
  3. Use the Address Book Editor to verify the sender’s contact details and click Save
  4. Enter newsletter@canadavisa.com as the email address of the sender

Any email sent with the same Domain (to the right of @ sign) will not be delivered to your inbox.


AT&T

AT&T no longer maintains their own inbox.

Instead, you can now find your AT&T emails at Att.Yahoo.com

Please follow Yahoo’s instructions for whitelisting an ATT.net email address here.


Mozilla Thunderbird

If an email from Attorney David Cohen appears in your Junk Folder, please mark the message as Not Junk.

Next, add Attorney David Cohen to your address book as follows:

  1. Click the Address Book button (make sure the Personal Address Book is highlighted)
  2. Click the New Contact button
  3. Under the Contact tab, copy and paste newsletter@canadavisa.com into the email text box
  4. Click OK.


Security Software

Norton AntiSpam

This problem may occur if newsletter@canadavisa.com is accidentally added to the Blocked List.

To remove newsletter@canadavisa.com from the Blocked List:

  1. Start your Norton product.
  2. Click Settings.

Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window under “Detailed Settings, click AntiSpam
  2. In the Filter tab next to Blocked List, click Configure

For Norton Internet Security:

  1. In the Settings window in the Network tab, click Message Protection
  2. Under AntiSpam next to Blocked List, click Configure
  3. In the Blocked List window, select the item that you want to remove and then click Remove
  4. Click Apply, then click Ok

If you do not find newsletter@canadavisa.com in the Blocked List, go to the next step.

To add newsletter@canadavisa.com to the Allowed List:

  1. Start your Norton product
  2. Click Settings

Depending on your Norton product, do one of the following:

  1. In the Settings window under Detailed Settings, click AntiSpam
  2. In the Filter tab next to Allowed List, click Configure

For Norton Internet Security:

  1. In the Settings window in the Network tab, click Message Protection
  2. Under AntiSpam next to Allowed List, click Configure
  3. In the Allowed List window, click Add
  4. In the Add Email Addess window, select the address type from the Address Type dropdown menu
  5. Add newsletter@canadavisa.com and then click Ok
  6. In the Allowed List window, click Apply and then click Ok

McAfee Products

Thought McAfee has removed spam protection from their latest Anti-Virus software, you may still be using a version that offers spam filtering.

In order to add Attorney David Cohen to the friends whitelist, please open McAfee.

  1. Click on Web & Email Protection
  2. Click on Anti-Spam

You will see various settings in this section. You can change the spam protection level, change filter settings, etc.

  1. Click on Friends list
  2. Add newsletter@canadavisa.com to your “Friends List”

Going forward, you will receive our emails.


Trend Micro

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email-subject or body. Occasionally, it may detect an email that you consider legitimate as spam.

To prevent this from happening, you can do either of the following:

  1. Add Attorney David Cohen to the list of Approved Senders
  2. Decrease the Spam Email filter strength

Note: You can also select the email and click “Not Spam” to report it to Trend Micro. However, this feature only serves as a reference for their spam database and may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. Open Microsoft Outlook
  2. Click on the Spam Mail folder
  3. Select the legitimate email detected as spam
  4. Click Approve Sender on the toolbar
  5. Click Yes when the confirmation message appears

Decrease the Spam Email filter strength

  1. Open Microsoft Outlook
  2. Click Trend Micro Anti-Spam
  3. Click Settings
  4. In the Spam Filter tab, move the  slider bar to select a lower filter strength
  5. Click Ok to save your settings