Now IRCC is once again accepting calls, but at a reduced capacity. Phone lines will be open from Monday to Friday from 9 a.m. to 5 p.m. EST.
The new phone system has been put in place to support agents working remotely. IRCC cautioned that technical issues may arise as a result of this new set up, according to a media release.
Online enquiries can be submitted 24 hours per day, seven days per week through IRCC’s webform.
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