Canadian immigration department re-opens phone support

Shelby Thevenot
Published: April 28, 2020

Canada’s immigration department is once again open for questions by phone.

Immigration Refugees and Citizenship Canada (IRCC) phone operations have been down since late March following the implementation of special coronavirus prevention measures throughout Canada.

Now IRCC is once again accepting calls, but at a reduced capacity. Phone lines will be open from Monday to Friday from 9 a.m. to 5 p.m. EST.

The new phone system has been put in place to support agents working remotely. IRCC cautioned that technical issues may arise as a result of this new set up, according to a media release.

Online enquiries can be submitted 24 hours per day, seven days per week through IRCC’s webform.

Find out if you are eligible for any Canadian immigration programs

© 2020 CIC News All Rights Reserved

Share this article
Share your voice
Did you find this article helpful?
Thank you for your feedback.
Subscribe to our newsletter
Did you find this article helpful?
Please provide a response
Thank you for your helpful feedback
Please contact us if you would like to share additional feedback, have a question, or would like Canadian immigration assistance.
  • Do you need Canadian immigration assistance? Contact the Contact Cohen Immigration Law firm by completing our form
  • Send us your feedback or your non-legal assistance questions by emailing us at media@canadavisa.com
Related articles
IRCC’s update on its plan to attract global talent
Sunlight on an airplane wing
IRCC invites 1,800 candidates in third Express Entry draw this week
More Express Entry candidates have received ITA's from IRCC in the department's latest round of invitations.
Finding your first job as an international graduate in Canada 
candidate's waiting for a job interview in an office.
Study finds more newcomers are considering moving to escape housing costs
Typical homes in Canada
Top Stories
IRCC’s update on its plan to attract global talent
IRCC invites 1,800 candidates in third Express Entry draw this week
Finding your first job as an international graduate in Canada 
Join our free newsletter. Get Canada's top immigration stories delivered to your inbox.
Subscribe
More in Work
Finding your first job as an international graduate in Canada 
candidate's waiting for a job interview in an office.
Six frequently asked questions about Canadian work permits
A group of working professionals, in an office building.
Why IRCC may refuse your application for a post-graduation work permit
Female entrepreneur working using laptop looking at camera.
Am I eligible for a Bridging Open Work Permit?
A Family of four enjoying golden leaves in autumn park
Link copied to clipboard