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CIC Processing Leaves Applicants In Limbo

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The Toronto Star newspaper, one of Canada’s leading media outlets, has reported over recent days that errors continue to infiltrate Canadian immigration processing. The errors have led to unnecessary delays — or even rejections — on applications to immigrate to Canada, as well other applications to work or study in the country.

CICnews covered a similar story earlier in 2015.

The Vegreville immigration processing centre in Alberta, which deals with permanent residence applications, was among the immigration operations that came under the microscope of the government’s quality management reviews. A total of 996 files processed between November 1 and December 6, 2013 were examined, and human error issues were found in 617 request letters sent to applicants, according to the department review. This represents a 62 percent error rate on the files that were reviewed.

Staff failed, for example:

  • to use the correct form letters,
  • to address the problem of missing documents, and
  • to give applicants accurate timelines.

The Toronto Star reported that the following incidents occurred over the course of recent months:

  • A Jamaican man got an official notice that his immigration application was being processed. Months later, he was told his incomplete package had been returned to him a long time ago, and nobody knows where his file is now.
  • A student from India received a new student visa with the same expiry date as his old one. He was forced to miss a term of college while waiting for the problem to be corrected.
  • A Toronto resident’s sponsorship for his parents in Syria was denied because officials said he had failed to respond to letters the family claimed it never received.
  • A Croatian widow, now 76, is still waiting for a decision on a permanent residence application, seven years after her son applied to sponsor her. She now faces deportation after unknowingly paying only the old $75 visitor visa renewal fee, which had been raised to $200 a year previously.
  • A Filipino woman moved to Canada as a live-in caregiver in 2007 and applied for permanent resident status in July, 2010, as soon as she met the employment requirement. Today, she is still waiting to get her papers and be joined by her daughter, 17, and son, 9.

“People want, and deserve, transparency and fairness in the processing of their Canadian immigration applications. But in many cases, that’s not what is being delivered. Over the past decade or so, CIC processing has become increasingly rigid and inflexible. It really is heartbreaking at times,” says Attorney David Cohen.

“While it’s not right that lengthy delays or refusals are often the result of simple errors on the part of applicants, the surest way to avoid those delays or refusals is to avoid making errors on applications in the first place. Immigration to Canada may seem straightforward on the surface at times, but a successful application requires expertise and know-how. In spite of these stories, Canada remains an incredible place to build a career and grow a family.”

To find out if you are eligible for any of over 60 Canadian immigration programs, please fill out a free online assessment today.

©2015 CICnews All Rights Reserved



28 thoughts on “CIC Processing Leaves Applicants In Limbo

  1. Avatar
    Muhammad Haris Naseer

    I am from Pakistan, I have applied for student visa in last year September and they asked me to provide them my letter of acceptance again and I have provided them again, now it’s been more than 2 months and I am still hoping for their response. I have missed my session twice. It’s now really frustrating.

  2. Avatar

    I am a refugee living in Hong Kong and as of 23 I mailed my registered mail application to the Citizenship and Immigration Canada, it’s nearly two years now, I never received an acknowledgement receipt from them and/or my application being returned to me. It such an awkward situation when you don’t know your most private and confidential information is it is should be much better if they can not do anything else to help better to return your application in which they explain clearly their reasons why they can’t help instead of keeping your application in their storage room as well.

  3. Avatar
    Betondi Gisele

    Thanks,very much,I applied for a temporarily resident visa,since on the 5 of September 2016, till now I have no feedback as concerning my application or the final decision.Please I will need your help on it.Again if it has been refused I need to know why the documents have not been sent back to me. Thank you very much for understanding.

  4. Avatar
    Luv Duggal

    CIC processing is seriously confusing and partial. Students who have spent a lot of money just because they dreamt of quality education, fair chance and transparent decisions get nothing but disappointment.

    And then they say you are simply unlucky. All it takes is a wrong judgement, a careless decision, or a silly human error to destroy someones claim to achieve dreams .

    I am personally going through so much stress and confusion from past 65 days that some person with a weak heart if put in the situation would have lost hope.

    I came to canada completed two different diplomas , both from eligible institutions (Proper DLI) and yet was refused PGWP due to absurd reasons. I had to hire a lawyer, pay money for a mistake that is not even committed by me . I had to go through a trauma of leaving my job and spend useless days and then weaks waiting for the result of reapplication. Finally they accept there mistake just to another and this time they approve an application and give one year of work permit that is not even equal to the amount of period i have studies.

    I don’t know whats wrong with these officers, either they are just angry with their jobs or just do not enough know how of making correct decisions. Now again i would have to contest against there decision and fight for partial decisions taken by CIC.

    I am saying all this because many of my friends who have done same course with same timeline received 3 year PGWP without any issue. Maybe visa officers do not like my name. I am just sick and tired of fighting against incomplete and partial decisions. If i wouldn’t have invested so much money and time in this country , i swear i would do anything to go back in time and change my decision of coming here.

  5. Avatar

    I am due for schooling in September but still no response yet

  6. Avatar
    Virginia wanjiku

    I applied for visitors visa now it’s three weeks without any responses.
    Please advice me what to do next . Thank you

  7. Avatar

    I’ve submitted my application for four weeks now, but has still not received any update on my medicals. What’s wrong with cic, or that’s their way of frustrating applicants?

  8. Avatar
    Gagandeep Singh

    I did two year study in Canada (one year from one college and second year from another college). There is no gap in between my study. According to CIC when someone do 2 year study they are eligible for 3 year work permit. I GOT ONLY 1 YEAR PGWP. I am very stressed. I call to CIC they said they are going to reconsider my application. Now, I am waiting from 4 weeks for their reply. They are not giving me any time limit that I will receive PGWP in this particular duration. I talk to 2-3 ICCRC menbers, they said I don’t need to wait for CIC decision. In opposite, when I call to CIC customer call center they always says to wait for their decision but not giving me specific time period. If anyone can help then please reply me at

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